How do I make a claim?

The first step in making an insurance claim is to contact your insurance company. If you are insured by ICBC you can either call the dial-a-claim phone number, 604-520-8222, or go to the ICBC website. Follow the directives that ICBC gives you. They will either give you an Express claim number, or book an appointment for you to bring your vehicle to an ICBC claim centre. If you go to the claim centre, ICBC will do the estimate for you. Once this has been done you can either drop by our office to make an appointment for the repairs, or simply contact our office by phone or email. If ICBC gives you an express claim number over the phone, you can come directly to our shop for the estimate. If you are insured privately, contact your private insurance provider to get a claim number. Once this has been done you can come directly to Taylormotive for the estimate.

Do you have courtesy vehicles? What if I prefer a rental car? Is there a charge?

Taylormotive has its own fleet of courtesy vehicles that are offered for all insurance and private repairs, given a few stipulations are met. If you have purchased Loss of Use through your insurance company, you may receive a rental if so desired. There is no charge for a courtesy car; however we do require a credit card to secure the vehicle. If there are no fleet vehicles available at the time of your appointment, Taylormotive will cover the cost of a rental.

Do you have shuttle service if I need a ride?

Yes. We have a shuttle that will pick you up or drop you off anywhere on the North Shore.

Do I need an appointment for an estimate?

Not for an estimate. You can drop by anytime between 8am and 5pm, Monday to Friday. If it's an estimate for an insurance claim, we will need your claim number and insurance papers.

How long does an estimate take?

Typically an estimate only takes a few minutes.

 

If I have private insurance, can I choose my own shop?

Absolutely. You have the right to choose where to have your vehicle repaired. When reporting your claim let your insurer know where you would like to have your vehicle repaired. Your insurance company should not attempt to influence your decision regarding where to have your vehicle repaired and is obligated to cover the reasonable costs of repairing your vehicle no matter where you have your vehicle repaired.

Is there a guarantee on the repairs?

Taylormotive is proud to offer the best warranty in the industry, a lifetime warranty on all paint and body repairs, as long as you own your vehicle.

Can I pay personally for a repair job?

Absolutely. Once we provide you with an estimate you may decide whether to go through your insurance company or to pay for it privately. (You must inform us of your decision prior to repairs being started)

 

Which types of payment do you accept?

We accept Visa, MasterCard, American Express, Interac (debit) and cash as form of payments.

Can the repair shop waive or discount my deductible?

No. We cannot modify the repair costs of an insurance claim to help you pay your deductible. Only your insurance company is able to waive your deductible. Misrepresenting the cost of your repairs constitutes fraud.

How long will my vehicle be in the shop?

This is a question that can only be answered after the vehicle has been seen by one of our estimators. The length of time that your vehicle will be in the shop depends on many different factors (i.e. parts ordered, extent of the damage, etc.) We will try to give you a close approximation once the vehicle has been seen, however this can always change due to unforeseen circumstances. You can always be kept up to date on the progress of your repair by checking our online repair status (LINK) or by contacting our shop.

Can I get mechanical work done while my vehicle is in the body shop?

Absolutely. Taylormotive has a full mechanical repair shop as well as a body shop. We would be pleased to co-ordinate any mechanical repairs needed while your vehicle is in the body shop.

What are the hours of operation?

We are open Monday to Friday, from 8:00 AM to 5:30 PM (excluding holidays).

What kind of paint will be used on my vehicle?

Taylormotive is proud to be the first body shop on the North Shore to have switched over to eco-friendly waterborne paint. Waterborne paint uses water as its primary solvent, as opposed to solvent based paints which use chemical compounds, greatly reducing the amount of harmful emissions released into the atmosphere.

Is there parking?

Yes, there is free street parking on both sides of Pemberton Avenue. We also have a large parking lot in front and to the side of our building. If these spaces are not available there is also a large gravel parking lot at the rear of our building.