How do I make a collision repair claim?
The first step in making an insurance collision repair claim is to contact your insurance company. Taylormotive is a certified ICBC collision repair shop. If you are insured by ICBC you can either call the dial-a-claim phone number, (604) 520-8222, or go to the ICBC website. Follow the directives that ICBC gives you. They will either give you an Express claim number, or book an appointment for you to bring your vehicle to an ICBC claim centre. If you go to the claim centre, ICBC will do the estimate for you. Once this has been done you can either drop by our office, call, or email us to make an appointment for your collision repair. If ICBC gives you an express claim number over the phone, you can come directly to our shop for the estimate. If you are insured privately, contact your private insurance provider to get a claim number. Once this has been done you can come directly to Taylormotive for the collision repair estimate.
Do you have courtesy vehicles? What if I prefer a rental car? Is there a charge?
Taylormotive has its own fleet of courtesy vehicles that are offered for all insurance and private repairs, given a few stipulations are met. If you have purchased Loss of Use through your insurance company, you may receive a rental if so desired. There is no charge for a courtesy car; however we do require a credit card to secure the vehicle. If there are no fleet vehicles available at the time of your appointment, Taylormotive will cover the cost of a rental.
Do you have shuttle service?
Yes. We have a shuttles available during your automotive service that will pick you up or drop you off anywhere on the North Shore.
Do I need an appointment for an estimate?
Not for an estimate. You can drop by anytime between 8am and 5pm, Monday to Friday. If it's an insurance clain estimate for collision repair, we will need your claim number and insurance papers.
How long does an estimate take?
Typically an automotive repair estimate only takes a few minutes.
If I have Private Insurance, can I choose my own collision shop?
Absolutely. You have the right to choose where to have your auto repair in North Vancouver completed. When reporting your claim let your insurer know where you would like to have your auto repair completed. Your insurance company should not attempt to influence your decision regarding where to have your vehicle repaired and is obligated to cover the reasonable costs of repairing your vehicle no matter where you have your vehicle repaired.